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Krispy Kreme

Essay by   •  October 2, 2011  •  Case Study  •  3,470 Words (14 Pages)  •  1,818 Views

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KRISPY KREME MATRICES/REPORTS

Current Strategies and Objectives

Per pages 26 and 27 of its Form 10-K (annual report) filed April 17, 2009, Krispy Kreme Donuts has

listed the following as its current objectives:

1. Reduce the investment required to produce a given level of sales and reduce operating costs by

operating smaller satellite stores instead of larger, more expensive factory stores .

2. Achieve greater production efficiencies by centralizing doughnut production to minimize the burden of

fixed costs.

3. Achieve greater consistency of product quality through a reduction in the number of doughnut-making

locations.

4. Enable store employees to focus on achieving excellence in customer satisfaction and in-shop

consumer experience.

5. Stimulate an increase in on-premises sales of doughnuts and complementary products by increasing

the number of retail distribution points to provide customers more convenient access to the company's

products.

Regarding strategies, the Form 10-K filed April 17, 2009 notes a few:

1. Open up new (or convert traditional factory stores to) "hot shops" that provide a hot doughnut

experience for customers throughout the day, instead of the traditional experience of having the hottest,

freshest doughnuts available only at certain times of the day---these "hot shops" would be added to

the traditional fresh shops and kiosks as the primary methods for market penetration while reducing

operating costs.

2. Open up new company-owned satellite stores for additional market penetration.

3. The company also plans to extend its testing of soft serve dairy products into additional

locations in fiscal 2010 as part of its product development.

4. Close stores that are not performing to company standards.

Vision

Krispy Kreme Donuts "Vision and Values" can be found on their web site

(http://investor.krispykreme.com/includes/stupop.html).

"We Believe...

.

Consumers are our lifeblood, the center of the doughnut

.

There is no substitute for quality in our service to consumers

.

Impeccable presentation is critical wherever Krispy Kreme is sold

.

We must produce a collaborative team effort that is unexcelled

.

We must cast the best possible image in all that we do

.

We must never settle for 'second best'; we deliver on our commitments

.

We must coach our team to ever-better results"

Vision Statement

From Krispy Kreme Donut's "Vision and Values" provides the following Vision Statement: "To be the global

leader in doughnuts and complementary products, while creating magic moments worldwide."

Competitive Profile Matrix (CPM)

Dunkin' Donuts

Starbucks

Tim Hortons

Critical Success

Factors

Weight

Rating

Score

Rating

Score

Rating

Score

Advertising

0.11

4

0.44

3

0.33

2

0.22

Product Quality

0.15

3

0.45

3

0.45

2

0.30

Product

Diversity

0.08

2

0.16

1

0.08

2

0.16

Price

Competitiveness

...

...

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