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Msc - Malaysia Cybercenter Design Standards

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MSC Malaysia Performance Standard Rev. 2008_v1.4.3_19122008 (Cybercities)

© MSC Malaysia Cybercities Department 2008

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Telecommunication Infrastructure & Services

(Responsible Parties : CCM)

No.

Performance Parameters

Performance Standard

Supporting Documents

Compliance

(Y/N)

Remarks

1.1.1

Availability of CMDF room for a multiple licensed operator environment

Available

Photographic evidence or building plans

Yes

Will include in tender specification

1.1.2

Availability of inside plant facilities to support building internal cabling system

Available

Photographic evidence or building plans

Yes

Will include in tender specification

1.1.3

Availability of dual building access infrastructure to ensure infrastructure redundancy

Available

Photographic evidence or building plans

Yes

Will include in tender specification

1.1.4

All internal copper wiring shall be minimum enhanced CAT 5 or equivalent standard

Available

Photographic evidence or building plans

Yes

Will include in tender specification

1.1.5

No exclusivity agreements limiting other licensed operators' ability to offer services directly to end users

Available

Letter of Undertaking

MSPSB to advise

1.1.6

Availability of all range of voice, data/internet services to all customers

Available

Broadband Readiness Report and/or Written Commitment from Telco

MSPSB to advise

1.1.7

Availability of broadband access (non dial-up) to business customers for data/internet services

Minimum 2Mbps per subscriber

Broadband Readiness Report and/or Written Commitment from Telco

MSPSB to advise

1.1.8

Full coverage by all local mobile networks within all accessible areas (indoors and outdoors)

Minimum 98dBM

Cellular Coverage Report

MSPSB to advise

1.1.9

Availability of GPRS coverage within all accessible areas indoors and outdoors

Available

Cellular Coverage Report

MSPSB to advise

1.2         Broadband Access Service – Performance Guarantees

         (Responsible Parties: Telcos, ISPs, Resellers)

No.

Performance Parameters

Performance Standard

Supporting Documents

Compliance

(Y/N)

Remarks

1.2.1

Network latency from the broadband user to the nearest edge node of the regional broadband network or Broadband Remote Access Server (BRAS) shall be no more than 85% for 95% of the time

Shall Be No More than 85% for 95% of the time

Letter of Commitment / Publication Brochure or SLA

MSPSB to advise

1.2.2

Packet loss* shall not exceed 1% between the user and the nearest edge node of the regional broadband network or BRAS

1%

Letter of Commitment / Publication Brochure or SLA

MSPSB to advise

1.2.3

Throughput or bandwidth utilisation between the user and the nearest edge node of the regional broadband network or BRAS shall be no less than 90% of the subscribed level for 95% of the time for the purposes of uploading and downloading

90%

Letter of Commitment / Publication Brochure or SLA

MSPSB to advise

1.2.4

Annual network service availability shall be 99.9% for all users.

99.9%

Letter of Commitment / Publucation Brochure or SLA

MSPSB to advise

* Packet loss is measured by averaging sample measurements

1.3         Service Lead Time – Performance Guarantees

        (Responsible Parties: Telcos, ISPs, Resellers)

No.

Performance Parameters

Performance Standard

Supporting Documents

Compliance

(Y/N)

Remarks

1.3.1

Maximum service provision installation lead time for basic telephone upon confirmed order

24 hours

Letter of Commitment / Publication Brochure or SLA

MSPSB to advise

1.3.2

Maximum service provision installation lead time for Domestic private leased circuits upon confirmed order

14 working days

Letter of Commitment / Publication Brochure or SLA

MSPSB to advise

1.3.3

Maximum service provision installation lead time for International private leased circuits upon confirmed order

30 working days

Letter of Commitment / Publication Brochure or SLA

MSPSB to advise

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