Castle Family Rest. Phase I

INTRODUCTION:

It has come to the attention to Mr. Morgan that he is in the need of some additional resources in regards to managing eight restaurants around the California area. There have been some specific tasks that have been pointed out and those are going to be addressed in this proposal. Our ultimate goal is coming up with solutions that cost-efficient to the Castle Family Restaurant.

BUSINESS ASSESSMENT:

The Castle Family restaurant is a small business with upwards of 340 employees throughout their eight locations. Since Castle Family Restaurants already has eight locations one of the long term goals we are going to establish is the ability to expand to even more locations if that is something they are interested in doing. In the business of restaurants you must be able to provide excellent customer service, while watching your sales and profits all while making sure that the employees you have working for you are the right people for your business. That's a lot of tasks to think about, and with the costs of living and gasoline increasing investing in tools to help your business is something to think about. Mr. Morgan himself wants a solution that doesn't involve him driving to all eight locations per week with the high gas prices.

We want to make sure the tools we provide are also going to give the Castle Family Restaurant an advantage over other family owned or small restaurants near each of their locations. With the economy struggling it is vital to invest in getting a head and maintaining a competitive advantage over the competition.

IDENTIFY PROBLEMS:

There are lots of problems with Mr. Morgan doing everything for all eight locations, however the good news is that there are solutions for all of these. We have identified the following- scheduling, recruiting, hiring, answering employees' questions, finding a better (cost effective) way to handle payroll, less frequent trips to all the locations and finally having Mr. Morgan work from his office instead of out of his car.

Scheduling, recruiting and hiring should be able to be done by the management at each of the locations. Once the management team at each location is trained on techniques all that would be required of Mr. Morgan would be to oversee. Scheduling needs to be done at the location since there are events \ celebrations in the local areas that the management staff is going to know about and be prepared for. It just makes more sense to be done individually at each location. Once a week the scheduling is submitted and Mr. Morgan will be able to review it before finalizing it and can do that from his office.

In regards to recruiting Mr. Morgan, management staff and employees are going to work on a formal job analysis and form job descriptions. This is going to be vital to complete because then each location is going to have the same expectations as the other and that is important. Once the job descriptions are completed posting to job websites will be easy for management. This is cost-effective because you are posting what the jobs' expectations, skills and requirements are and by doing getting qualified applicants applying for the job.

Next in regards to recruiting Mr. Morgan and the management staff are going to work together to form a hiring packet that will allow them to know information about the applicant, as well as specific questions to ask the applicant to make sure that they are the right fit for the job and the company. This is going to be a major step because the management team is going to be taking over finding qualified applicants for the jobs openings. Mr. Morgan will be able to look at the interview results on a computer system so he knows

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