Insure Your Supply Chain Control: Critical Success Factors

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White Paper

“Planning The Future Supply Chain Together”

INSURE YOUR SUPPLY CHAIN CONTROL:

CRITICAL SUCCESS FACTORS

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Acknowledgements

The ISLI Supply Chain Forum Team 2015 would like to warmly thank the following persons involved in the preparation of this white paper:

BABAI Zied, Professor KEDGE Business School

DUCONGE Emilie, Assistant KEDGE Business School

ESTAMPE Dominique, Professor KEDGE Business School

FERREY Marc Principal, CAPGEMINI Consulting

GOMBERT Louis-Francois, President, Club Demeter  

JAEGLER Anicia, Professor KEDGE Business School

JI Jessie, Supply Chain Operational Design Manager, BASF China

KLIBI Walid, Professor KEDGE Business School

LEE Sherrine, Supply Chain Director, HUAWEI Singapore

MONTALBANO D’AMICO Sandy, Director of Media, RESHORING INITIATIVE

RAY K.S., General Manager Sales & Marketing, ASLTOM India

ROCHET François, Associate, DIAGMA

RIM Eugene, CEO, EUSU - HANJIN LOGISTICS

Authors - ISLI Supply Chain Forum Team 2015

ISLI Program Students - Master of Science in Global Supply Chain Management

ALLAM Marion

BAKLEH Maxime

BANERJEE Suman

GLUSMAN Benjamin

HAAKE Beau

KANAKOPOULOS Konstantinos

LAINAS Alexis

MAITRE Océane

MALDEME Marie

NAVIA Laura

ORLUC Céline

PETRIKOVA BELGOUZIA Larissa

WEI Linjun

EDITORIAL

The KEDGE Business School ISLI program specialized in Global Supply Chain Management hosts for 25th year in sequence 300 Supply Chain leaders from all around the world. It is a moment during the year where professionals within the field can come together to discuss, exchange, and share amongst themselves and the future supply chain players, their experiences and their vision.

There are numerous factors that impact the supply chains and appear to challenge more and more their ability to adapt. These factors include: the environmental constrains, the models of consumption, the emerging technologies and the consequences of the current economic models.

Therefore, the solutions of today will no longer work for the problems of tomorrow, and without a doubt there will be a need to combine adaptability with durability. That is why the ISLI forum wishes to bring together the best supply chain specialists to discuss the following themes:

• Sustainable Supply Chain

• Insure your Supply Chain Control: Critical Success Factors

• Sourcing Strategies: Re-shoring vs Offshoring

• How to manage Supply Chain Relationship and Collaboration?

• New Technologies: Big Data, 3D Printers, Drones

The discussion and a summary of the proposed solutions will be grouped in 6 White Papers  

White paper

Planning the Future Supply Chain Together

INSURE YOUR SUPPLY CHAIN CONTROL:

CRITICAL SUCCESS FACTORS

Table of Content

I.        Insure your Supply Chain Control: Critical success factors        5

Overview        6

Findings        8

A.        Control customer expectation and quality        8

B.        Management of the risks        15

C.        Supply chain control towers        18

Executive insight        23

A.        How professionals understand customer expectation and quality        23

Sherrine LEE        23

International Supply Chain Manager, HUAWEI        23

B.        Global control towers implementation        26

Eugene RIM        26

CEO, EUSU : Hanjin Logistics        26

Opportunities        28

A.        Opportunities in satisfying customers        28

B.        Anticipation        29

C.        Supply chain control towers and the visibility        30

References        32

1. Insure your Supply Chain Control: Critical success factors

Overview

During the last few years, visibility in the supply chain is a notion which has gained an increasing importance within companies and especially within supply chain management. It allows the company not only to understand its “as-is” situation but is necessary in order to have a control of the supply chain. Control is “The power to influence the course of events”. (Business Dictionary ) An overview of controlling and therefore influencing the supply chain will be discussed. Indeed, in the actual context of globalization and outsourcing activities, supply chains are becoming more complex. Having an overview of the global chain, which is a key factor for controlling, is a main challenge for managers. These new extended spread chains increase quality problems, risks, and disruptions probabilities that endanger the supply chain customer service level.