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Management Fundamentals

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paperManagement Fundamentals

As a recruiting manager for this new organization for recruit a manager for the service division. My goal is to look for someone who is experienced in planning, organizing, leading, and controlling a new service department to provide excellent customer service. Also it is very important that the new manager for the service division understands the value of a customer from a top-level business perspective and shares the core values of the organization.

To be a successful manager, he/she must have the key managerial functions of planning, organizing, leading, and controlling.

Planning: This is the ability to make a decision on what is need to happen in the business organization's future and making plans for action. "Setting objectives for the goal and following up on the execution of the plan are two critical components of the planning function". (Heather Rothbauer, 2009). A manager for a new department within the service division will need to have a servicing plan, a hiring plan and a sales plan.

Organizing: This is one of the responsibilities of a manager in an organization which includes organizing people and resources. This is the making optimum use of the organization's resources needed to carry out plans successfully. According to Scermerhorn, (2005), "Organizing for performance entails creating and maintaining the work structures and systems that will enable the work to be accomplished. Tasks are divided and resources are assigned to accomplish them".

Leading: This is determining or making decision on what is need to be done in a situation and ensuring/assigning people to do it. "Managers who want to lead effectively need to discover what motivates their employees and inspire them to reach the company objectives". (Heather Rothbauer, 2009).

Controlling: This is when the manager checks the progress of the organization against their plans. Organization managers have to monitor the costs versus the performance of the business organization. Also "Progress should be communicated so workers feel their efforts are both important and getting noticed". (Schermerhorn, 2005).

Other characteristics and experience that I will look for in the candidate will be:

1. Must have the expert knowledge and use of conflict resolution strategies. The manager must be able to listen, identify the situation, agree to the situation, discuss the solution, agree to the solution, and follow up the situation and the solution.

2. Manager must have communication skills. Communicate clearly with fellow managers, other businesses, customers and the employees.

3. Must have time management skills. Handle assignments and tasks in a very timely manner.

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