Ritz Carlton Hotel Company
Essay by people • May 6, 2012 • Case Study • 799 Words (4 Pages) • 2,138 Views
Operations Management
MBA G Class of 2013
Assignment
Ritz Carlton Hotel Company
Ques. No. 1 Why Ritz has focused on "Ladies and Gentlemen serving Ladies and Gentlemen" concept for delivering the experience? What is Ritz Carlton selling and what is the essence of Ritz Carlton experience?
Ques. No. 2 You are James McBride, GM. Brain Collins, hotel owner, has asked you to relook at training and hotel opening procedures. What would be your suggestions on following?
* Would you lengthen the 7 day training countdown? If yes, why and if not, why not
* Would you go for an overhaul of hotel opening process? If yes, why and what would be the changes. If no, why not.
Submission Deadline:
* The solution is to be submitted in HAND WRITTEN format on A-4 sheets only latest by 3:00 PM on Friday May 4, 2012 through CR.
* No extension would be given in submission deadline.
* ANY WORK FOUND COPIED FROM OTHERS WOULD RESULT IN ZERO MARKS FOR ALL THE CONCERNED STUDENTS.
Operations Management
MBA G Class of 2013
Assignment
Ritz Carlton Hotel Company
Ques. No. 1 Why Ritz has focused on "Ladies and Gentlemen serving Ladies and Gentlemen" concept for delivering the experience? What is Ritz Carlton selling and what is the essence of Ritz Carlton experience?
Ques. No. 2 You are James McBride, GM. Brain Collins, hotel owner, has asked you to relook at training and hotel opening procedures. What would be your suggestions on following?
* Would you lengthen the 7 day training countdown? If yes, why and if not, why not
* Would you go for an overhaul of hotel opening process? If yes, why and what would be the changes. If no, why not.
Submission Deadline:
* The solution is to be submitted in HAND WRITTEN format on A-4 sheets only latest by 3:00 PM on Friday May 4, 2012 through CR.
* No extension would be given in submission deadline.
* ANY WORK FOUND COPIED FROM OTHERS WOULD RESULT IN ZERO MARKS FOR ALL THE CONCERNED STUDENTS.
At The Ritz-Carlton, our staff is the most important resource in our service commitment to our guests. Our motto states that "We are Ladies and Gentlemen serving Ladies and Gentlemen," and in doing so we create exceptional memories for our guests
...
...