Event Reflection Report
Essay by Dat Ngo • March 2, 2017 • Term Paper • 1,449 Words (6 Pages) • 1,553 Views
Safety and Security
Safety and Security Policies for Housekeeping Department
- In Dandelion Hotel, employees’ s safety and security is concerned primarily. Because property is replaceable but life is not, that is why it is obvious where most concern must rest.
- The Housekeeping department have not only to be involved in cleaning and maintenance but also in charge of safety management such as safety hazard are terminated and threats to life and valuables of customers are restricted through the set of following assortment of regulations which have been listed out to be followed up so as to support employees in daily tasks accomplishment.
Safety and Security Area | Description |
Handling Chemicals and Pathogens Safety |
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Moving and Lifting |
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Lifting Objects |
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First Aid for Accidents |
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Key Handle and Control |
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Operation
Service Standards for Housekeeping Department
Service standard are one of the most important things to remain the essential key of staffs in several varying departments, including housekeeping department either. Due to the fact that service standard is the major term to either define that hotel or make them stand out, so it is required to set and differentiate it. Therefore, keeping ourselves up to the demand, a set of guideline has been conducted for every one to follow up especially the housekeeping employees.
Entrances and Lobbies.
As entrance, front office and lobby area will be available 24/7, the lobby area includes either the architecture aspects such as doors, windows, floor, front desk, smoking area, furniture and ceiling, which need to be dirt-free all the time, habitually scheduled in non-peak hour. The line of work will be labored once to twice a week, depends on the condition and normally done in the morning and evening at the end of the shift.
Service Area | Service Standard |
Doors & Glass Window |
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Lobby Floor |
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Smoking area |
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Wastebaskets |
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Front desk, furniture and immensely touched area |
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Elevators and Staircases
Elevators are always put under a great tempo of working, as it must be cleaned at least twice a day for both shift to prevent the potential issue while the emergency one just need to be rinse once only a day.
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