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Jetblue Airways Detailed Lesson Plan

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JetBlue Airways

        A lesson plan is a detailed description of how to undertake classes progressively from the lesson one to the final lesson. It assists teachers to organize their work plan and facilitates timely coverage. Work plan details vary depending on teachers’ or trainers’ preferences, subject matter being covered and the students’ needs. A lesson plan includes goals and how the goals will be achieved and the means of finding out how the goals will be achieved.

        A well-developed lesson plan reflects the needs and interests of the trainees. This task is for developing a lesson plan for training the hired Airline Reservation Agents for the Jetblue Airline within three days. The program objective is to provide the airline reservation agents various operational skills to carry out their jobs (Bravender, In McClure, & In Schaub, 2015).

        As the nominated Training Manager, it is necessary to create a lesson plan as a guide for definite delivery of the content of training. Such a lesson plan must entail what must be covered within stipulated time and what time each training session will require. Therefore, a lesson plan should stipulate content to be covered, sequencing of activities, design or selection of training media, selection or development of practical exercise, timing and planning of each activity, selection of the methods of instructions to be used, and the number and type of evaluation items to be used (Bravender et al., 2015).

Detailed Lesson Plan

Program Title: JetBlue Airline Reservation Agents Three Days Seminar

Lesson Objectives: At the end of the program, the trainees must demonstrate understanding of airline reservation and other skills to perform such bookings. Trainees must also exercise their skills and duties as reservation agents.

Time

Major Topics

Instructors Activities

Trainee Activity

Instructional Strategies Intended to be achieved

Day 1 (14:00-15:00)

Introduction to JetBlue Airways

Introductions,

Organizational Profile summary

Introductions

Flights, Destinations, Vacations, deals, Timetables, Veterans Discount

Day 1 (15:00-16:00)

Flight Management

Distribute Handouts

Participation and questions

Flight Status, Printing boarding pass, Special service Requests, Selecting and changing seats

Day 2 (14:00-15:00)

Reservation Procedures

Handouts Distribution

Participation and questions

Understand various reservation procedures and restrictions

Day 2 (15:00-16:00)

JetBlue Corporate Social Responsibility

Distributing Handouts

Participation and questions

Agents-Clients Conduct

Day 3

(15:00-16:00)

Evaluations

Supervision and

Invigilation

Individual

assessments/group

work

...

...

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