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Why Buy a Security Camera, Dvr from Pennington Electronic Security Products?

Essay by   •  August 22, 2011  •  Case Study  •  2,111 Words (9 Pages)  •  1,456 Views

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Why buy a Security Camera, DVR from Pennington Electronic Security Products?

Why us?

We started with a singular goal in mind: to bring to market the most reliable and dependable PC based DVRs possible. With unique expertise in design and engineering, with distinctive styling, features and branding, and top notch hardware and software, Pennington Electronic Security Products was well on its way to making its mark in a growing market segment when we started to build and sell the first PC based DVRs in 2003. Using anonymous purchasing techniques, we tested systems from Tier 1 companies selling similar equipment, and shed a light on an industry that lacked severely in customer service and follow up support. Unlike others, we proved time and time again to be up to the task. Even when issues arose, we were able to step up to the plate and show what separates the winners from the losers: customer service. We build purebred, PC based systems for the mainstream and high-end surveillance needs, covering any scenarios and applications. We do it all here in the USA. We support our customers in-house, not from thousands of miles away in a foreign country. We use the most advanced technologies for our PC based systems and we have one of the highest levels of experience in the industry in building and customizing PC based DVRs. Our reputation to never falter no matter the stakes has been the foundation of our success from the very beginning. We have the history to show that we will continue to carry on this legacy that keeps our current customers coming back and keeps surprising new customers. We are passionately shaping the future of the PC based DVRs, and as a player in the surveillance industry we feel inspired to continue in our tradition of excellence by developing high-quality products with groundbreaking technologies. We will continue doing what we do with all the passion we had when we started. That's a promise.

Outstanding Partners

We continuously pursue strong industry partnerships with strategic technology providers such as Intel or Microsoft, just to name a few. A company family like ours is honored to be a partner with the top names in hardware and software and we are privileged to receive new technology months before it's released, allowing us time to test and even develop solutions and make recommendations regarding any particular component. As a trusted brand holder for our partners, this means that when something is released, whether it's a CPU, GPU, Chipset Platform, Storage solution, etc..., you can be guaranteed that it'll be in our systems on the first day. That is fast technology availability by anyone's standards.

We are thorough in our methods and our procedures. We take time to ensure that the right components work in every scenario with all other possible components. This gives you the customer the peace of mind that anything you need will work flawlessly, because we've made sure it will. If there isn't an item on our website that you were looking for, there is usually a reason for it. Most times it's because the component has a history of incompatibility or it is simply unnecessary and we have proven it to be so in our testing.

At Pennington Electronic Security Products we feel that the customer should always get what they need and deserve: the best customer experience there is in the industry today. We offer the most personal and enjoyable technology experience in the business. Our skilled and devoted technicians and engineers build each custom DVR as if it was their very own. And that's something we're very proud of. It's the foundation we've built our reputation on. In an industry where anyone can put parts in a system and call it a DVR, we prove that ownership satisfaction is much more than the sum of the parts in a surveillance system. We use the best and most compatible components period. If you browse our website and take a look at one of our systems, go configure one for yourself. You'll see there are many options to choose from. Every possible configuration is tried and true, stress tortured to withstand the most rigorous tests. We choose the best in class components to make the purchasing experience as easy as can be. We feel you shouldn't have to have a computer engineering degree in order to configure and choose the right system. We take the guess work out of the buying process.

Lifetime Technical Support with 3 Years Limited Warranty*

Like the pit crew for a racing team, we're there at your side whenever you need us to answer any question, and to know every single detail about your system so you can be back in the race before you blink. Our support staff is like none other in that it is the same team that builds the systems that customers receive every day. No one will have as extensive a knowledge and familiarity with your system nor is anyone better equipped to help you on the journey that is the ownership of the ultimate surveillance system. Our team is trained and periodically tested to ensure the highest quality of service and support, like our systems they are at the top of their game. Our experienced team of engineers and technicians are always here to help you with pre-sale, post-sale and ongoing questions you may have. Did we mentioned that we provide a comprehensive Lifetime Technical Support and 3 Years Limited Warranty for most of our PC based systems? Design

Our industrial design and innovative features always prove that we're thinking about the person using the system and how we can improve the way they interact with it. From the detailed attention paid in the assembly process, to the final packaging and shipping process, the little touches we add speak a lot about us and the system you have purchased.

Integrity

We're upfront about shipping times, building turnarounds, component performance, and we never try to upsell you things you don't need. This transparency carries through on down the line to engineers and technicians. If there's a problem with a component and it doesn't seem like it's performing as it should, the process starts over. At times, there will be a customer that doesn't really know what a certain part is for but wants it anyway. We, through our conversation, find out what the system's role will be and we determine what components are necessary to do those things best. If there is a component that seems out of place we will then educate the customer and he/she will then, now knowing, make the right decision to either include a component or not in their configurations. We

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