Business Communication Trends

Business communication has evolved greatly throughout centuries and continues to change at fast speeds. Relaying messages in a professional setting are vital to the production and life of an organization. Business communication plays a role in day-to-day activities at work, business trends may be observed, and message types may vary as a result from business communication trends. Business communication is performed by relaying information to people throughout the organization in many different ways. Some of these methods include the phone, email, and in person. All methods have different factors to whether or not they are effective. The definition of business communication includes all departments, staff, clients, and people involved are aware of what is going on and there is no confusion (managementskillsadvisors).

Business Communication plays a major role in my daily activities at work. I work for a major wireless carrier and there are constant changes. There is a system that we use daily and it is called "My CSP". This is our bible and if we do not refer to this system daily then we may relay incorrect information to our customers and this will cause us to fail our calls. If I fail a call then it directly affects my pay so this system is extremely important because I will get my monthly bonuses which is called "pay for performance".

There are many layers of communication where I work. In my workplace, communication plays a vital role, no matter what position an employee holds. Most of what I do is relay information to the customers calling in. Since everyone communicates differently, and understands things in a different way, having real people to answer the phone is required. Also the majority of what I do is answer questions for everyone that calls in to the call center and assist them with all of their billing needs. Communication is essential here. In addition, communication within the different teams at our call center is an extremely important part of my job. For the most part, talking to my coworkers is difficult during our shift so it is much easier, and much more efficient to communicate via instant message. We also have the capability to start chat boxes where more than two people can participate in a conversation at a time if we need questions answered that we cannot find the answers too. Instant messages, email and chat are also very valuable tools for management as well. This assists management in dealing with administrative tasks effectively, but must be used in combination with verbal communication.

Verbal communication has taken a backseat to the various forms of written electronic message. Manual correspondence is not as prevalent as it once was; email, instant message, chat and social media have truly taken precedence. As previously stated, electronic communication is a wonderful and necessary part of any global strategy, and when used correctly can provide an error

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