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Incoming Global Community Development Program

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AIESEC DLSU TXP QUALITY SUMMARY: Incoming Global Community Development Program – Traineeship Nominees

Department: Incoming Global Community Development Program – TNs_______

TXP NPS Phase Done: (Previous Year| Mid Experience| Cycle End)

Accounts Director:  Mark Benedict S. Francisco                        

Date Finished: July 8, 2015

NPS: The measurement of the number of promoters and detractors within the company.

TMP: Quality of Team Member Experience experienced by the member

TLP: Quality of the team leader under the team member

TXP: Mean of TMP and TLP

Team Experience Quality Ratings

RATING SCORES

TMP NPS

15

RATING STATISTICS

MEAN (TMP)

8.17

TLP NPS

43

MEAN (TLP)

8.83

TXP NPS

29

MEDIAN (TMP)

9

CUSTOMER CLASS (TMP)

Detractors

3

MEDIAN (TLP)

9

Passives

1

MODE(TMP)

9

Promoters

8

MODE(TLP)

10

CUSTOMER CLASS (TLP)

Detractors

1

Passives

3

Promoters

8

DEPARTMENTAL SAMPLE SIZE:

13

TMP NPS Rationale

TLP NPS Rationale

TXP NPS Rationale

1. Lack of Member Engagement in terms of department operations (especially RA)

1. Team Leaders have an accommodating attitude and leadership that the members admire

1. TLP score > TMP score, the Team Leaders are inspiring, but not engaged, so it trickles down to the members.

2. Lack of Middle Manager – Member Working Culture

2. Team Leaders are inspiring, they see the bigger picture and ensures that the members get them

2. The lack of departmental physical meeting is evident; there are members who are not engaged because of this. There is a lack of follow through in terms of deliverables but most of all, the lack of member engagement was evident with the Exchange numbers last year (not much RA because TLs don’t engage the members)

3. There is a significant number of promoters but outside iGCDP, and a significant number of detractors who are from iGCDP

3. Although there is a high score in terms of TLP NPS, there is still a need to improve on the VPs management and TLs follow through with the members

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