Motivation Case

Many organizations fail because of customer services. Not every individual can just be put into an occupation. Therefore, every employer need to evaluate the characteristics of the employee, analyze the impact based on the employee's characteristics, and determine a method that both the employee and the manager will benefit. Strategies to motivate the employee and organizational communication could improve not only customer services but also production.

Evaluations can also determine the employee, employer relationship in which both can benefit from an effective evaluation process. The effectiveness of the evaluation can be determined only by the level of training that the company put forth, for example the level of employee satisfaction with his or her job position, the amount of training that the employee had received for that position. It falls on what the employee takes from the training and how the employees transfer that information to achieve the results (Robbins & Judge, 2011).

The success of the training program depends on the individual's motivation and the motivation put forth by the instructor. If a trainee is to believe that there are opportunities in which they can put their newly training has provided for these individuals, the motivation to perform at a higher level from the training they received will make them more likely to perform better at their job. The effectiveness of the training program is not just teaching but also the changing of the work environment in supporting the trainees (Robbins & Judge, 2011).

When evaluations are performed on an employee it is in the benefit of the organization and not to discriminate against the employee. Through the evaluation, the manager will understand and know how to access the strong and weak points of the employee. Communication skills, leadership, reliability, and work ethic are important in any type of organization (Ingram, 2013). The employee will also benefit through this assessment. For instance, if the employee is an introvert, the expectation, and performance as a sales representative will be catastrophic. Instead the employee will exceed expectation when working, maybe, in an office where he or she does not have a large amount of interaction with customers.

Strategies to motivate employees may include an award system, appreciation, respect, humanity, and most important, communication. When managers shows an interest in the employee's personal life and keep in mind what is important for the employee, the relationship between worker and manager can improve. The employee will think that the managers do not think of him or her as someone to get the work done but also someone with a life. This will motivate the employee just to know that the manager genuinely cares about things important to him or her.

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