Diffrence Between Ethnocentrism and Cultural Relativism

Hilton Singapore which is located in the energetic Orchard Road where the heaven of shopping is within walking street; it also close to central business region. Hilton Singapore provides both business and vacation travelers. Customer rooms and suites are armed with modern facilities, high quality restaurant and beautiful pool with nice skyline (Bert, 2012).

Ethnocentrism is a belief that one's culture is better than or superior to any other culture (Turnbull, 2010). And cultural relativism recognizes that there are differences in the way people from different cultures perceive, receive, interpret and respond to ideas ad situation (Turnbull, 2010). This situation might happen in hotel's staff

Hand gesture

OK

This hand gesture in North America means that something is "amazing" or "OK" but the gesture has a completely different meaning in France. Since making of the circle forms a zero, this gesture typically means that something or someone is worthless. It's definitely not a good way to compliment your host on a meal

Thumbs up

A thumbs-up as a sign of approval is a gesture that many people instinctively use, especially if language barrier prevents you from expressing your approval verbally. In Thailand, however this gestures is a sign of mockery and condemnation. It's akin to one child sticking a tongue out at another.

Showing palms in Greece

This Gesture is Highly Offensive and Insulting in Greece

in North America to signal an oncoming vehicle or a person to stop. but in Greece it's best to keep your palms to yourself. The gesture has been perceived as highly insulting in Greece since the time of Byzantine Empire when shackled criminals were tainted by people who'd smear their faces with excrements

V

Holding up one's index and middle fingers to create a "V" shape is typically a sign of "peace" in North America, but this common gesture can have quite a different meaning in Australia and England. While this "V" sign stands for "Victory" in England provided your palm faces outwards, it takes a meaning of "up yours" in Australia when pulled with the palm facing inwards

Language

Front Office Department is vitally important in a hotel. Many different kinds of people book or reserve room on the front office department, however some of guests might not be able to speak English, and the offices also couldn't speak the customer's own language, so language malfunction will happen.