Rio Bravo IV Case

Table of Contents

1. EXECUTIVE SUMMARY 3

2. PROBLEM IDENTIFICATION 4

3. RECOMMENDATIONS AND CONCLUSION 6

4. REFERENCE LIST 6

1. EXECUTIVE SUMMARY

2. PROBLEM IDENTIFICATION

Lack of Quality Control (Operations) - the problems were picked up by the client (end of the process)

Structural/ Strategy

1. Customer focus

1. Leadership - page26, slide43, 48, 54 (Productivity = Efficiency + Effectiveness)

1. Management function - slide 19 - GM needs to understand the process (JIM) - because there is lack of leadership (Lack of Planning), (Lack of structure), Lack of leadership - General Manager - quitting of 2 Mexican Managers)

3. Partnership development

1. Basic Customer Wants - Quality, Flexibility, Service (High), Costs, Response times, variability (low) = eliminate waste

Behavioural

2. People development and involvement (Skills)

3. Continuous Learning, Innovation and improvement

Operational

4. Operational Modes - slide 22 - we need to include this as part of the solution

4. Chain of customers and requirements - JIT, Quick response and TQM

4. Value Chain - Manufacturing - TQM - Logistics - Client = eliminate waste (Plant Layout and Design) Page20, slide 27 - Value chain and customer chain

5. Communication

Lack communication - between Jim and team

- Language barrier (Culture)

- Visual Management

3. RECOMMENDATIONS AND CONCLUSION

- Continuous Improvement

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4. BIBLIOGRAPHY

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