Iata Interline E-Ticketing System

Executive Summary

The study introduces IATA of the airline industry stating its mission. It also introduction the IATA interline e-ticketing solution, stating its aims; reducing cost and improving processes and objectives in acquiring the EBS. It then defined and explained various terms associated with the study. It described work system framework and explained and its various components as stated by (Alter 2002). However, it gave an overview of the EBS which runs on an operating system: SITA Horizon. It then introduced the work system using snapshot, and also went ahead to show the effect of the EBS on IATA; value creation in the ticketing process, improved and collaborative system, improved operations and efficient management and explain the importance of system evaluation from a business perspective.

This report which adopted a secondary method of research, described IATA interlines e-ticketing solution and evaluated it from a business perspective against unintended conflicts and risks.

The report goes ahead to analyse the system against minimising unintended conflicts and risks as identified; System quality, data quality and system error, system security and vulnerability. Organisational challenges; channel conflicts, internal threat, organisation's environment and culture. Then addressed the ethical concerns such as; privacy, accuracy, accessibility and property as major source of risks and conflicts.

In conclusion, it was affirmed that the IATA e-ticketing system is a positively functioning work system and IATA regulations pertaining protection may be more effective in some regions than the others.

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Table of Content

Executive Summary...................................................................................................2

Table of Contents.......................................................................................................3

1.0 Introduction .........................................................................................................4

1.1 Objectives of the study.....................................................................................4

1.2 Methodology.........................................................................................................4

1.3 Organisation for this study...............................................................................5

1.4 E-ticketing by IATA.............................................................................................5

2.0 The E-Business System.....................................................................................6

2.1 Definition of Terms.............................................................................................6

2.2 Framework of the Work System......................................................................7

2.3 Overview of E-Business System......................................................................8

2.4 The Work System Snapshot.............................................................................8

3.0 The Purpose of Integrating SITA Horizon Programme by the IATA......10

3.1 The Effect of Interline E-ticketing................................................................10

3.2 The Role of Information Technology in the Function the EBS...............11

3.3 Why do Businesses evaluate their System? ..................................12

4.0 Possible Outcomes of System Evaluation...................................................13

4.1 System Quality.................................................................................................13

4.2 Challenges faced by the Organisation.........................................................14

5.0 Conclusion..........................................................................................................17

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1.0 Introduction

The IATA (International Air Transport Association) at the end of 2008 issued a directive for the discontinuance of the standard paper ticket by airlines, the cancellation of the industry standard practice of the paper ticket was largely attributed to the enhancement of industry efficiency which as result was intended to significantly deduce the increasing cost of operations in the industry as well as improve management standards. With the cancellation, the industry completely incorporated the IATA interline e-ticketing system into its system. This report will focus on the introduction of the IATA interline e-ticketing system, describe it as a work system, explain the work system framework components, then create a work system snapshot to illustrate and summarise the key elements of the E-business system. Also, evaluate the work system against the minimization of conflicts and risks likely to occur (Alter 2002), and then consider the ethical issues associated with the E-business system. According to the work of Mason (1986), he discussed the importance of the E-business system and state importance of information and Information System (IS) to IATA, showing value created at different stages against the traditional paper ticketing method.

1.1 Objectives of the study

The objectives of this report are to describe the IATA interline e-ticketing system, describe it as a work system, explain the work system framework components, then create a work system snapshot to illustrate and summarise the key elements of the E-business system. Also, evaluate the work system against the minimization of conflicts and risks likely to occur (Alter 2002).

1.2 Methodology

In the course of writing this report, secondary method of research will be adopted that is to say all information to be used will be extracted from pre existing data records in form of textbooks, journals, internet and company website.

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1.3 Organisation for this study

The organisation to be used for this report will be the IATA (International Air Transport Association). IATA is an international

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